Reservation Policy

Self check-in is operating for all apartments. We will email arrival information and an access code for your apartment 72hrs prior to your check in.

Cancellations for any other reason must be made at least 14 days in advance of the commencement date of the booking to be eligible for a refund with the following exceptions:

(i) The one night deposit is non-refundable if cancelled for bookings over any Gibbston Valley concert dates or local marathon events. 

(ii) The hotel requires fully paid reservations in advance, non refundable at any time, for Chinese New Year, Easter, Christmas & New Year (22 December – 9 January). 

For bulk bookings (3 or more apartments) 50% of the booking value is payable at the time of booking and is non-refundable.

In the unlikely event of a no-show, our cancellation policy requires the full amount of the confirmed booking to be credited to Villa del Lago.

Please note that the minimum age for reservations in a 3 Bedroom Villa is 23 years and this hotel has a strict ‘No Party Policy’.

10% deposit will be charged at the time of booking to secure the reservation, remaining balance will be charged 10 days before your check in date.