At Villa del Lago, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of personal data we collect, how we use and store it, and your rights concerning this data.

Types of Personal Data Collected:

We collect various types of personal data, including names, email addresses, phone numbers, addresses, payment details, and IP addresses, provided by customers during the booking process.

How We Collect Data:

We collect customer data exclusively through our website when a booking is made.

Purpose of Data Collection:

Customer data is collected to provide accommodation services and send marketing communications related to our services.

Use of Collected Data:

The collected data is used internally within industry-standard CRM systems and online marketing platforms, all hashed for privacy. We do not share customer data with third parties for marketing purposes.

Use of Cookies:

We utilise cookies for tracking customer interactions, business analytics, and remarketing. Users can manage cookie preferences through their web browser settings.

Security Measures:

Customer data is stored within industry-standard CRM systems, ensuring protection against unauthorized access, disclosure, alteration, and destruction.

Data Retention:

We retain customer data indefinitely for internal record-keeping purposes.

Customer Rights:

Customers have the right to access, correct, or delete their personal data. They can also request to opt-out of marketing communications.

International Data Transfer:

Customer data may be used with Meta and Google marketing platforms (hashed) and is maintained in our CRM programs hosted within Australia.

Third-Party Sharing:

Beyond our software service providers, customer data is not shared with third parties, though we reserve the right to do so.

For any inquiries or requests regarding your personal data, please contact us.